Privacy Policy

Pyze, Inc. ("Pyze," "we," "our," or "us") is committed to protecting the privacy and security of data entrusted to us. This Privacy Policy describes how we collect, use, and protect information in connection with our website, platform, and services.

1. Scope

This Privacy Policy applies to:

• Visitors to www.pyze.com
• Customers and users of the Pyze platform ("Services")
• Business contacts interacting with Pyze

Pyze is a business-to-business (B2B) software provider and does not provide services directly to consumers.

2. Role of Pyze (Controller vs Processor)

Pyze operates in two roles:

a. As a Data Processor

When providing our platform to customers, Pyze processes data on behalf of customers under their instructions.

• Customers control what data is collected and processed
• Pyze acts solely as a processor or subprocessor
• Data is used only to deliver contracted services

b. As a Data Controller

Pyze acts as a controller for:

• Website interactions
• Business contact information
• Marketing and communications

3. Information We Collect

a. Information You Provide

• Name, email, company, job title
• Contact details submitted via forms or communications

b. Platform Data (Customer-Controlled)

When customers use Pyze, we may process:

• Application usage and workflow data
• System interaction data (e.g., clicks, events, process steps)
• Operational and performance metrics

c. Automatically Collected Website Data

We may collect limited technical data such as:

• IP address
• Browser type
• Pages visited

This is used for security, performance, and analytics, not advertising.

4. How We Use Information

We use information to:

• Provide, operate, and improve our Services
• Support customers and respond to inquiries
• Ensure security and system integrity
• Communicate about products, updates, and events

We do not sell personal data or use it for advertising purposes.

5. Data Processing & Deployment

Pyze supports flexible deployment models:

• Pyze-hosted environments
• Customer-managed environments (e.g., customer cloud infrastructure)

In all cases:

• Data processing is limited to service delivery
• Customers retain control over their data
• Data residency and security requirements are respected

6. Data Sharing

a. Service Providers (Subprocessors)

Third-party providers that support:

• Hosting
• Infrastructure
• Security
• Support services

All subprocessors are bound by confidentiality and data protection obligations. See our Subprocessor list.

b. Legal Requirements

We may disclose information if required by law or to:

• Protect rights and safety
• Comply with legal obligations

7. Data Security

Pyze implements appropriate technical and organizational measures, including:

• Encryption in transit and at rest (where applicable)
• Access controls and authentication
• Monitoring and security controls

See our Security & Compliance page for details.

8. Data Retention

We retain data only as long as necessary to:

• Provide services
• Meet contractual obligations
• Comply with legal requirements

Customers control retention of their data within the platform.

9. Your Rights

Depending on applicable law, individuals may have rights to:

• Access, correct, or delete personal data
• Restrict or object to processing
• Request data portability

For data processed on behalf of customers, requests should be directed to the relevant customer (data controller).

10. International Data Transfers

Pyze may process data in the United States, EU, APAC or other jurisdictions. Where required, we implement appropriate safeguards (e.g., Standard Contractual Clauses).

11. Cookies & Tracking

Our website uses limited cookies for:

• Functionality
• Performance analytics

We do not use cookies for advertising or cross-site tracking.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

13. Contact Us

Pyze, Inc.
Redwood City, CA
privacy@pyze.com