Case Studies
Measured results from enterprise engagements.
Increasing Retail Center Sales Productivity
11,000 front line sales associates across 1,100 retail centers generating $1B+ in sales lacked standardized workflows. No visibility into blockers of employee productivity and frequent switching across multiple systems for client onboarding. Product team dependent on time and motion studies to make process improvements.
Order Management: Unifying 67 Procedures and Releasing Capacity in 30 Days
Automation reporting showed a touchless rate above ninety percent and the service team was still fully occupied. The figure was calculated inside SAP, and roughly half the analyst day sat outside it in promotions, appointment scheduling, cuts, blocks and the correspondence around all four. Sixty-seven customer procedures had been written independently over a decade, so no two accounts were run the same way and the extent of the differences was unknown.
Financial & Economic Crime Optimization
8,000 financial crime analysts across KYC, Transaction Monitoring, payments and other key financial crime functions had varying levels of productivity. No visibility into analyst actions across platforms limited ability to reduce average handling time and identify automation opportunities.
Accelerated Legacy Application Discovery by 90%
The client wanted to migrate its customer acquisition platform to an open source system. Understanding existing application requirements represented a cost and time prohibitive expense to meet budget and timelines. Two previous migration attempts had failed.
Reimagining Mission Scheduling and Flight Solutioning
MC-130J Commando II and AA mission scheduling required manual processes that were slow and error-prone for European Command operations. Making better sortie generation decisions and automating projection of flight solutions was critical for operational readiness.
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