Work outside the system of record
Quantify the email, spreadsheet, portal and coordination work that no process log observes.
Baseline
Our automation metrics look excellent and the team is still fully occupied.
What Pyze Measures
- Desktop and browser activity across every application in use
- Correspondence volume and subject attribution
- Spreadsheet and local file work
- Swivel between systems within a single case
Typical Findings
- Automation percentages calculated only on the system of record
- Coordination load that appears in no operational report
- The interval between systems as the largest component of handling time
Levers That Address It
SimplifyAutomate
Outcome
The touchless rate becomes accurate, and the work it was concealing becomes a priced backlog.
Relevant Industries
Apply This to Your Operations
Six weeks from instrumentation to a priced opportunity register, with the baseline left in place to measure what the change recovered.