Agent effectiveness
Absorbed, assisted and retained work separated per person and per work type, after deployment.
Prove
We deployed agents and cannot determine how much work they absorbed.
What Pyze Measures
- Human effort before and after, using the same measurement method
- Which cases the agent took and which returned to a person
- Accept, override and ignore, recorded per person rather than per team
- Where the released capacity went
Typical Findings
- Handling time rising on the remaining work, because the agent took the simpler cases
- Overrides concentrated in specific people or specific case types
- Released capacity that cannot be located and therefore was not released
Levers That Address It
Agentify
Outcome
A deployment judged on capacity released rather than on an average handling time that a working agent can make look worse.
Limitations
A dashboard that tracks only average handling time can report a correct deployment as a regression in month one, which can lead to programs being cancelled early.
Apply This to Your Operations
Six weeks from instrumentation to a priced opportunity register, with the baseline left in place to measure what the change recovered.