Measure Where Account Opening and Due Diligence Time Is Spent
Pyze measures the steps performed across onboarding, document, verification and screening systems, so time to open an account and the periodic review backlog can be traced to specific work.
Structural facts about the method and its timing. Results depend on customer mix, the number of systems involved and how much verification work is already automated.
Onboarding and KYC leaders are asked to shorten the time to open an account while meeting due diligence requirements that differ by customer type and region. Workflow tools record when an application entered each stage. They do not record the work performed between stages: re-keying data between systems, chasing missing documents, running verification checks and assembling the file. That work determines cycle time and is where regional teams diverge.
Questions Asked of This Role
Time to open an account, measured by the business sponsor as a competitive and revenue issue
Rework caused by incomplete or inconsistent applications returned to the front office or the customer
Document collection and verification steps that span several systems, with data entered more than once
A periodic review backlog that competes for the same analysts as new onboarding
Different practices for the same customer type across regions and delivery centers
Key Questions and Outcomes
Each question shows the answer available today, why that answer is insufficient, and what changes with Pyze.
Where does the time go between application and account opening?
Stage durations from the onboarding workflow and a customer experience survey.
Stage durations show how long an application waited in a queue or status. They do not separate waiting from working, and they do not show the verification, document and data entry steps performed within a stage.
Observed steps and time for each stage across every system the analyst uses, separating active work from waiting, so the contributors to cycle time are identified for each customer type.
How much of the team's effort is rework?
Counts of applications returned or reopened, from the workflow system.
Return counts show that rework occurred. They do not show the effort it cost or which steps were repeated, such as re-verification or re-entry of data in a second system.
Repeated steps and re-entry across applications measured directly, so the effort attributable to rework is quantified by cause and customer type.
Are regions performing onboarding and periodic review the same way?
Regional throughput reports and policy attestations from regional leads.
Throughput compares output. It does not show whether regions perform the same checks in the same order, or why one region takes longer for the same customer type.
The observed path for each region compared at the process level, so differences in sequence, systems used and effort are specific and can be addressed.
Engagement Sequence
Instrument the onboarding, document management, verification and screening applications in scope. Baseline effort and steps by customer type and region without changing the process.
Opportunities sized across the five levers, including duplicated data entry, avoidable returns, and review steps that can be prepared in advance.
First changes implemented. Measurement continues on the same basis so the effect on active work time and rework is measured against the baseline.
Frequently Asked Questions
Does Pyze see customer documents or personal data? +
No. Pyze captures application interaction metadata: which application, which screen, the sequence and the timing. It does not capture keystrokes, field values, free text or screen contents, so identity documents and customer details are not collected. Collection is limited to an explicit whitelist of business applications, identifiers are pseudonymous, and the unit of analysis is the process.
Does it replace our KYC or workflow platform? +
No. Pyze does not perform verification, screening or case management. It measures how work is performed in the platforms you already operate and identifies where the process can change. Any build or configuration work stays with your teams and vendors.
Can it cover both new onboarding and periodic review? +
Yes. Both are measured with the same method, which allows the effort and the competition for analyst time between them to be seen together. They can be scoped as one baseline or sequenced.