Measure How Work Is Performed Before Redesigning the Operation
Pyze measures how work is performed across every application your teams touch, identifies where capacity exists, and measures what changed after changes are made.
Engagement archetypes drawn from completed baselines, not guarantees. What a given operation yields depends on how much of its work already sits inside a system of record.
Operations leaders are asked to take cost out of a process they can only see through its outputs. Volumes, cycle time and quality are all measured at the end. How the work was performed, and therefore why it took as long as it did, is not recorded anywhere. As a result, redesign programmes often move effort instead of removing it.
Questions Asked of This Role
A cost target set against a process that has not been measured at the desk
Automation reporting that says the process is touchless while the team stays fully occupied
Wide performance variation between people doing identical work, with no explanation for it
Procedure estates that drifted years ago and no longer describe the work
Key Questions and Outcomes
Each question shows the answer available today, why that answer is insufficient, and what changes with Pyze.
Where is the recoverable capacity in this operation?
A consulting estimate built from interviews and time studies.
It samples a handful of people for a few days and extrapolates. The people who know they are being observed work differently, and the estimate cannot be re-run to check it.
Continuous measurement across every person and every application, so the capacity figure is counted rather than sampled, and it can be recomputed the month after you act.
Why do two analysts doing the same work differ by this much?
Handling-time averages by team, and a view that some people are stronger.
Averages show that a gap exists but not what the faster person does differently, which is the part that can be taught.
The observed path each person takes through the work, so the difference resolves into specific steps, applications and sequences rather than a judgement about individuals.
Did the change we made last quarter work?
Before and after numbers from the system of record.
The system of record only sees what was posted to it, so anything the team did in email, spreadsheets or a second application is invisible on both sides of the comparison.
The same measurement before and after, covering the whole desk rather than one system, so the comparison is consistent.
Engagement Sequence
Deploy measurement across the operation. No process change, no workshops beyond scoping. The baseline is measured while the work runs normally.
Opportunities named, sized and sorted across the five levers, each one traceable to the observed work rather than to an assumption.
First changes land. Measurement continues, so the effect is measured rather than estimated.
Frequently Asked Questions
Is this employee monitoring? +
No. Pyze captures application interaction metadata: which application, which screen, the sequence and the timing. It does not capture keystrokes, field values or free text, and collection is limited to an explicit list of business applications. Identifiers can be pseudonymised at source, and most operations run it that way. Analysis is performed at the process level.
How is this different from process mining? +
Process mining reads the event logs your systems already write, so it sees the work that reached a system of record. Pyze measures execution at the desk, including the work that never reaches one. The two are complementary, which is why Pyze is a Celonis platform application rather than an alternative to it.
What do you need from my team to start? +
A scoped list of applications, a deployment path for the collector, and access to your procedure documents if you want the conformance view. No process change and no parallel time-recording exercise.