Measure How Financial Crime Cases Are Investigated and Identify Where Capacity Can Be Released
Pyze measures how analysts perform KYC refresh, transaction monitoring alert investigation, sanctions screening and suspicious activity report preparation, and identifies where time is spent outside the case management system.
Engagement archetypes from Pyze deployments across financial crime and compliance operations rather than a single named account.
Case management systems record the alert, the disposition and the filing. The investigation between them is performed across the monitoring platform, screening tools, data providers, internal customer records, the case tool and spreadsheets. Volumes and closure rates are measured, but the way each analyst reaches a decision is not, and it varies between analysts on the same case type.
Common Findings in KYC and Financial Crime
Four patterns that recur across engagements, each shown with the measurement and the resulting change.
Periodic KYC reviews require analysts to rebuild the customer file from several sources, including for customers whose circumstances have not changed.
AutomateAnalysts retrieve ownership, identification and activity information from the customer record, registry sources and prior review documents, then assemble it into the review template. Much of the assembly is repeated from the previous cycle.
The customer file is assembled from source data and compared with the prior review, and analysts examine only the elements that have changed.
Transaction monitoring alerts are closed at different speeds and with different amounts of investigation for the same alert scenario.
AgentifyThe number of systems consulted per alert and the time to disposition vary by analyst within each scenario. A high proportion of alerts are closed with no escalation after the same sequence of checks.
Alerts that follow a consistent closing pattern are investigated and dispositioned with the evidence recorded, and analysts review the ones that require judgment.
Sanctions screening and adverse media produce potential matches that require review, and most are discounted.
StandardizeAnalysts compare match details against the customer record and external sources, and the discounting rationale is repeated across matches of the same type. The time per match differs between analysts.
Discounting criteria are documented from the practice of the most consistent analysts, and recurring match types are resolved against them.
SAR and STR preparation takes extended time and quality review returns drafts for rework.
SimplifyNarrative drafting, evidence gathering and quality review are performed in sequence by different people. Rework concentrates on a small number of recurring gaps in the supporting evidence.
Evidence requirements are met at the investigation stage, and the narrative is assembled from the case record for analyst review.
Opportunity Register
A sample register, sorted by the lever that resolves each opportunity. In an engagement, each line carries measured hours, a named owner and the evidence it was derived from.
Systems typically instrumented
Capture covers browser-delivered and thick-client applications, including virtualized estates, with no change to how anyone works.
Roles Involved
Instrumentation is configured per application rather than per person, so the population in scope is set during scoping and is not a deployment constraint.
How an Engagement Runs
Baseline, blueprint, transform, prove
The same four stages apply in every sector. The fourth stage repeats the baseline measurement, which makes the engagement an ongoing operating capability rather than a one-time report.
Baseline
What the work costs today, measured across every person and application.
Blueprint
Procedures, application rules and execution evidence, read as one target state.
Transform
Where each of the five levers applies, priced and owned.
Prove
The after state measured against the baseline, using the same method.
Frequently Asked Questions
Does this make any decisions about alerts or customers?
How is the data protected, given the sensitivity of financial crime work?
We already report alert volumes and closure rates. What does this add?
Associated Titles
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Start with a measured baseline
Six weeks from instrumentation to a priced opportunity register, and the baseline stays in place so later quarters are measured rather than re-estimated.